• 1. Introduction

This Privacy Policy explains how 9K Support collects, uses, stores, shares, and protects personal information when you visit our website, create an account, communicate through our chat and messaging features, or contact our customer support team.

9K Support is designed to provide an online communication and customer support experience similar to other chat and messaging applications. Depending on the features available, the Service may allow users to exchange messages, communicate with support representatives, maintain conversation history, and manage their accounts.

We respect your privacy and are committed to handling your personal information responsibly. Please read this Privacy Policy carefully to understand our practices.

By using our website or services, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for a particular type of data processing, we will request that consent separately.

• 2. Who We Are
• This Privacy Policy applies to the website:

• Website Name: 9K Support
• Website URL: https://www.9k-support.com
• Contact Email: contact@9k-support.com

The company or individual identified above is responsible for determining how and why personal information is processed through the Service, except where applicable law or a separate agreement provides otherwise.

• 3. Information We Collect
• We may collect the following categories of information, depending on how you use the Service.

• 3.1. Messages and Conversations
• When you use our chat or messaging features, we may process:

• Messages you send or receive.
• Conversation history.
• Message timestamps.
• Sender and recipient identifiers.
• Delivery, read, and message status information, if supported.
• Attachments, images, documents, and other files you choose to share, if supported.
• Information you voluntarily provide during a support conversation.
• We process this information to deliver messages, maintain conversation history where available, respond to inquiries, resolve support issues, and operate the communication features you request.

Please do not share passwords, payment card details, government identification numbers, or other highly sensitive information through chat unless the Service specifically requires it and provides an appropriate secure method.

• 3.2. Technical and Device Information
• When you access the website, we or our service providers may automatically collect certain technical information, including:

• Internet Protocol (IP) address.
• Browser type and version.
• Device type and operating system.
• Language and general regional settings.
• Date and time of access.
• Pages visited and interactions with the website.
• Login events and session information.
• Error reports, diagnostic information, and performance data.
• We use this information to maintain website functionality, troubleshoot problems, prevent abuse, protect accounts, and improve service reliability.

• 3.3. Cookies and Similar Technologies
• We may use cookies, local storage, session identifiers, or similar technologies to:

• Keep you signed in.
• Maintain secure sessions.
• Remember your preferences.
• Protect against unauthorized access.
• Understand website performance and usage, where analytics tools are enabled.
• Strictly necessary technologies may be required for the website to function. Where required by law, we will obtain consent before using non-essential analytics, advertising, or tracking technologies.

You can manage cookies through your browser settings and, where available, our cookie preference controls. Disabling certain cookies may affect login, messaging, or other website functionality.

• 3.4. Customer Support Information
• If you contact us for assistance, we may collect your name, contact details, account identifier, the content of your request, related conversation records, and any files you voluntarily provide.

We use this information to answer questions, investigate technical issues, handle complaints, and improve our support services.

• 3.5. Information from Third Parties
• Where applicable, we may receive information from third-party authentication providers, hosting providers, security services, or other integrations that you choose to use.

The information received depends on the provider, the permissions you grant, and the functionality enabled on our website.

• 4. How We Use Your Information
• We may use personal information for the following purposes:

• Providing the Service: To operate the website, maintain accounts, and provide messaging and customer support functionality.
• Delivering Messages: To route messages to the intended recipients and maintain delivery or read status where available.
• Account Management: To authenticate users, manage sessions, verify accounts, and assist with account recovery.
• Customer Support: To respond to questions, resolve complaints, and investigate reported issues.
• Security and Fraud Prevention: To detect unauthorized access, spam, abuse, malicious activity, and violations of our terms.
• Service Maintenance: To diagnose errors, monitor performance, and improve reliability.
• Legal Compliance: To comply with applicable laws, lawful requests, and legal obligations.
• Dispute Resolution: To investigate disputes, enforce our agreements, and protect our legal rights.
• Consent-Based Activities: To perform additional processing where you have given valid consent, such as optional analytics or marketing, if those features are offered.
• We will not use personal information for purposes incompatible with the purposes described in this policy unless permitted or required by applicable law.

• 5. Legal Bases for Processing
• Where applicable data protection laws require a legal basis, we process personal information on one or more of the following grounds:

• Contract: Processing necessary to provide the Service you request or to take steps at your request before entering into a contract.
• Legitimate Interests: Processing necessary for legitimate interests, such as securing the website, preventing fraud, maintaining service quality, and handling support requests, provided those interests do not override your rights.
• Consent: Processing based on your consent, including where consent is required for optional cookies or marketing communications.
• Legal Obligations: Processing necessary to comply with applicable legal requirements.
• Other Lawful Grounds: Any additional legal basis available under the data protection laws applicable to you.
• Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect processing lawfully carried out before withdrawal.

• 6. How Chat Messages Are Handled
• Our messaging features are designed to enable communication between users and/or support representatives.

Depending on the system configuration:

• Messages may be transmitted through our servers or third-party messaging infrastructure.
• Messages may be stored to display conversation history and allow support representatives to respond.
• Authorized personnel may access relevant conversations when necessary to provide support, investigate abuse, maintain the Service, or meet legal obligations.
• Message metadata may be processed to deliver messages, maintain sessions, diagnose errors, and protect the platform.
• Encryption and message confidentiality: We use appropriate security measures designed to protect information. However, you should not assume that conversations are protected by end-to-end encryption unless we expressly confirm that this feature is implemented. Server-side encryption, if used, is not the same as end-to-end encryption.

We do not promise that messages are inaccessible to the Service operator unless the actual system architecture supports that promise.

• 7. How We Share Information
• We do not disclose personal information indiscriminately. However, we may share information in the following circumstances where necessary and lawful.

• 7.1. Service Providers
• We may share information with trusted providers that help us operate the Service, including:

• Website hosting and cloud infrastructure providers.
• Database and storage providers.
• Authentication and account security providers.
• Messaging and communication infrastructure providers.
• Security monitoring and fraud prevention providers.
• Technical support and maintenance providers.
• Analytics providers, if enabled.
• These providers may process information on our behalf under applicable contractual and legal safeguards.

• 7.2. Other Conversation Participants
• Messages and files may be shared with the recipients or support representatives involved in the relevant conversation, according to the features and permissions of the Service.

You are responsible for checking the recipient before sending information.

• 7.3. Legal Requirements and Protection
• We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law or a valid legal process.
• Respond to lawful requests from competent authorities.
• Protect the rights, safety, and security of users or other persons.
• Investigate fraud, abuse, or security incidents.
• Establish, exercise, or defend legal claims.
• 7.4. Business Transfers
• If the Service or its relevant business assets are involved in a merger, acquisition, restructuring, or sale, personal information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

• 7.5. No Sale of Personal Information
• We will not sell your personal information in exchange for money.

If our practices change to include data sharing that is considered a sale, targeted advertising, or similar activity under applicable law, we will update this policy and provide any required notices or choices.

• 8. International Data Transfers
• Our hosting providers or other service providers may process or store personal information in countries different from the country where you live.

Where international transfers are subject to legal restrictions, we will take the steps required by applicable law, which may include using an adequacy decision, approved contractual safeguards, or another lawful transfer mechanism.

You may contact us using the details provided below to request further information about applicable transfer safeguards.

• 9. Data Retention
• We retain personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted by law.

Retention depends on the type of information and why it was collected.

• Account information: Retained while your account remains active and for a reasonable period afterward where necessary for security, legal compliance, or dispute resolution.
• Messages and conversation history: Retained according to the Service's actual message retention settings and operational requirements.
• Support requests: Retained for as long as necessary to resolve the request, maintain relevant support records, and address related disputes.
• Security and technical logs: Retained for a limited period appropriate to security monitoring, troubleshooting, and abuse prevention.
• Legal and compliance records: Retained for the period required by applicable law.
• When personal information is no longer needed, we will take reasonable steps to delete it, anonymize it, or securely dispose of it.

Some information may remain temporarily in backups or archived systems until those systems are rotated or the information can be safely removed. Where required by law, we will apply appropriate safeguards during that period.

We will publish specific retention periods or criteria where required by applicable law.

• 10. Data Security
• We use reasonable technical and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, loss, or destruction.

Depending on the system and its configuration, these measures may include:

• Access restrictions and permission controls.
• Secure authentication and session management.
• Encryption in transit using HTTPS/TLS.
• Appropriate protection of stored information.
• Secure password hashing, where passwords are used.
• Monitoring for suspicious activity.
• Software updates, backups, and incident response procedures.
• Limiting staff access to information to legitimate business needs.
• No website, internet transmission, or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

You should use a strong, unique password where applicable, keep your login credentials confidential, and notify us promptly if you suspect unauthorized access to your account.

• 11. Your Privacy Rights
• Depending on your location and applicable law, you may have the right to:

• Access: Request confirmation of whether we process your personal information and obtain a copy.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of personal information where the law permits.
• Restriction: Request that certain processing activities be restricted.
• Objection: Object to certain processing, including processing based on legitimate interests where applicable.
• Data Portability: Request a copy of certain information in a commonly used, machine-readable format where applicable.
• Withdraw Consent: Withdraw consent for processing based on consent.
• Opt Out: Opt out of certain marketing, targeted advertising, or data-sharing activities where applicable.
• Complain: Lodge a complaint with the relevant data protection authority.
• These rights are not absolute in every circumstance. We may need to retain certain information to comply with legal obligations, protect security, or establish or defend legal claims.

To exercise a privacy right, contact us using the information in the Contact Us section. We may ask for reasonable information to verify your identity before processing your request.

We will respond within the time limits required by applicable law.

• 12. Account Deletion and Data Removal
• If account registration is available, you may request deletion of your account by contacting us or using any account deletion feature provided on the website.

When we receive and verify a valid deletion request, we will take the steps required by applicable law to delete or anonymize personal information associated with your account.

Deleting your account may affect access to conversation history, saved preferences, or other account-related features.

Some messages may remain visible to other participants if necessary for the integrity of their conversation history, depending on the Service's design. Information may also be retained where required by law or necessary to resolve disputes, prevent fraud, or protect security.

Where information cannot immediately be removed from backups, it will be handled according to our applicable backup retention procedures.

• 13. Children's Privacy
• The Service is not intended to collect personal information from children in violation of applicable law.

Where the law requires parental consent or establishes a minimum age for use, users must satisfy those requirements before using the relevant features.

We do not knowingly collect personal information from children where doing so is prohibited by applicable law. If you believe a child has provided personal information inappropriately, please contact us so that we can investigate and take appropriate action.

• 14. Third-Party Services and Links
• Our website may use third-party services or contain links to external websites.

Those third parties may have their own privacy policies and data handling practices. We are not responsible for the privacy or security practices of independent third-party websites that we do not control.

We encourage you to review the privacy policies of any third-party service before providing personal information to it.

Where we integrate third-party services into our own website, we will describe material data processing practices as required by applicable law.

• 15. Cookies and Analytics Choices
• Where cookies or similar technologies are used, you may be able to manage your preferences through your browser settings or a cookie consent tool on the website.

You can generally configure your browser to block or delete cookies. However, blocking essential cookies may prevent you from logging in, maintaining a session, or using certain chat features.

If we use analytics or other optional tracking technologies, we will obtain consent where required by law and provide appropriate choices.

• 16. Marketing Communications
• If we offer newsletters, promotional messages, or other marketing communications, we will process your contact information for those purposes in accordance with applicable law.

Where consent is required, we will request it before sending marketing communications.

You may unsubscribe using the instructions included in a marketing message or contact us directly. Even if you opt out of marketing, we may still send essential service-related communications, such as security alerts, account notices, or important changes to our terms and policies.

• 17. Automated Decision-Making
• We may use automated tools to support security monitoring, spam detection, abuse prevention, or service performance.

We do not intend to make decisions producing legal or similarly significant effects about users solely through automated processing unless such processing is disclosed and permitted under applicable law.

Where required, we will provide information about relevant automated decision-making and the rights available to affected users.

• 18. Do Not Track and Browser Signals
• Some browsers provide privacy settings or signals intended to limit tracking.

Because browser signals are not interpreted consistently across all technologies, our response may depend on the tools we use and the legal requirements applicable to the user.

Where the law requires us to recognize a particular privacy signal, we will honor it as required.

• 19. Changes to This Privacy Policy
• We may update this Privacy Policy from time to time to reflect changes in our services, technical systems, data processing practices, or legal obligations.

When we make changes, we will publish the updated policy on this page and revise the "Last Updated" date.

If a change materially affects how we process personal information, we will provide additional notice or obtain consent where required by applicable law.

We encourage you to review this page periodically.

• 20. Contact Us
• If you have questions about this Privacy Policy, our data practices, or your privacy rights, please contact us at contact@9k-support.com:

Please include enough information for us to understand your request, but do not send passwords or other highly sensitive information in an ordinary email.

We will review and respond to legitimate privacy requests in accordance with applicable law.

• 21. Applicable Privacy Laws
• We aim to handle personal information in accordance with applicable data protection and privacy laws.

Depending on where our users are located and how the Service operates, relevant laws may include the European Union General Data Protection Regulation (GDPR), the United Kingdom GDPR, applicable United States state privacy laws, Morocco's Law No. 09-08 on the protection of individuals with regard to the processing of personal data, and other applicable privacy laws.

The rights and obligations that apply to a particular user depend on the relevant law and circumstances. Nothing in this policy is intended to exclude rights that cannot lawfully be excluded.

• 22. Final Notice
• By using 9K Support, you understand that personal information may be processed as described in this Privacy Policy to operate the website, provide messaging and customer support functionality, protect the Service, and meet applicable legal obligations.

We are committed to handling personal information responsibly and to providing appropriate information about our privacy practices.